PAYMENT METHODS

  • Paypal: easy, fast, safe and commission-free method. You will be able to pay with your credit card.
  • Bank transfer: Your order will be valid once the money has been transferred into our bank account. If you want to speed up the process, you can send us the transfer receipt to info@tothewild.es and we will automatically process your order.

PRICES

Prices are named in euros (€) and packing and shipment costs are not included. Those are to be added and specified when adding a product to the shopping cart.

SHIPPING CHARGES

We offer a €5.50 flat rate for national deliveries (except for the Canary Islands, the Balearic Islands, Ceuta, Melilla and Europe). No matter how many products you add to your cart, this amount will not vary!

For international deliveries and deliveries to the Balearic Islands, Canary Islands, Ceuta and Melilla, the amount of the shipping charges will be calculated during the purchase process, once you have added your desired products to your cart and entered your address.

SHIPPING TERMS

All our deliveries are shipped via registered post and they are insured.

  • Spain: 1-4 working days* (except the Canary Islands/the Balearic Islands/Ceuta/Melilla)
  • EU + the Canary Islands/ the Balearic Islands/Ceuta/Melilla: 4-8 working days

If you need to receive your order on a specific date, contact us at info@tothewild.es and we will let you know whether it is possible.

To The Wild will not be liable for potential delays attributable to the courier company.

* For peninsular deliveries and products in stock. For customised orders or out-of-stock products, contacts us at info@tothewild.es and we will inform you about delivery times.

EXCHANGE AND REFUND POLICY

In case you are not totally satisfied with your purchase, you can exchange or ship it back, totally or partially, in seven working days after delivery date.

In order to place a refund or exchange request, you need to contact us before in order to know you wish to do so. Product must have not being used, washed or changed in any way, and its shipment must be carried out in same original packaging.

Devolution or exchange shipment costs are paid by the customer in all cases, but fabrication defects or handling damage on shipment. In case you find any damage at delivery, you need to communicate it to To The Wild in the next 24 hours from delivery date.

Refunds will be issued once the product´s condition has been checked. The refund will be placed with same payment method as purchased, credit card or bank transfer.

All  customized products are excluded from this Exchange and refund policy.

PRODUCTS

The products for sale at www.tothewild.es are as shown in the pictures and specified in the product´s description.

Pictures try to be truthful, even though you might find in the product light color deviations from the picture, due different computer screen calibration settings.

All pictures of this site are property of To The Wild. If you want to use any, please contact us before or make sure you name and link us properly.

RESPONSABILITY

To The Wild declines all responsibility related to a wrong usage of its products.

CONTACT

If you got any question or doubt, you can contact us at info@tothewild.es